Customer Service Representative

1 week ago


Avignon, Provence-Alpes-Côte d'Azur, United States Wurth Louis & Company Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Wurth Louis & Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate order fulfillment, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process and verify customer orders, ensuring accuracy and attention to detail.
  • Develop and maintain strong relationships with customers, internal departments, and vendors to drive operational excellence.
  • Utilize SAP system to document and maintain customer activity, orders, and records.
  • Stay up-to-date on product offerings, pricing, and delivery information to provide accurate information to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Perform data entry, order verification, and record-keeping tasks with high accuracy and efficiency.
Requirements
  • Bachelor's degree preferred, high school diploma or equivalent required.
  • Minimum 2-4 years of experience in customer service or data entry role, SAP experience a plus.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work well under pressure, multitask, and prioritize tasks effectively.
  • Intermediate level of Microsoft Office skills, including Word, Excel, and Outlook.
Physical Requirements

This role requires the ability to perform tasks that involve sitting, standing, walking, and lifting up to 25 pounds. Additionally, the ability to use a computer, calculator, and other office equipment is necessary.

Wurth Louis & Company is an equal opportunity employer and provides reasonable accommodations to employees and applicants with physical and/or mental disabilities. We value and encourage diversity and inclusion in the workplace and prohibit discrimination and harassment of any kind based on protected characteristics.



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