Desktop Support Specialist

1 day ago


Honolulu, Hawaii, United States A3 Staffing Solutions Full time
Job Description

At A3 Staffing Solutions, we are seeking a skilled Desktop Support Technician to join our team.

This is a part-time position, working Tuesday, Thursday, and another day of the week.

We are looking for someone who can commit to this schedule and provide excellent support to our clients.

Key Responsibilities:

  • Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Offer desktop and network support, including setup, configuration, and addition of hardware.
  • Assist corporate desk-side support technicians with large IMACs.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
  • Determine and recommend products or services that best fit customers' needs.
  • Imaging and image recovery.
  • Experience with break/fix repairs on desktops and laptops.
  • Install and reinstall various software packages and updates.
  • WiFi and VPN connections; support of wireless devices.
  • Excellent customer service skills.

Company Description:

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Our company values include:

  • Providing an exceptional client experience.
  • Delivering on our commitments.
  • Building trust by thinking and acting with integrity.
  • Creating an environment that inspires innovation.


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