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IT Support Specialist
2 months ago
Position Overview:
A leading telecommunications organization is seeking a skilled Desktop Support Engineer to deliver prompt and efficient assistance for both hardware and software challenges.
Key Responsibilities:
- Provide both remote and on-site technical support across multiple locations as required.
- Address end-user support inquiries and manage escalations from the Helpdesk through ticketing systems.
- Conduct software and hardware installations, upgrades, and troubleshooting tasks.
- Manage workstation deployments and image configurations.
- Oversee patch management processes.
- Offer fundamental guidance in computer operations and management.
- Participate in special projects as needed.
Qualifications:
Education:
- A Bachelor’s degree in Computer Science or Information Technology is preferred.
Experience:
- 2 to 3 years of relevant IT experience.
Certifications:
- Microsoft 365 Certified: Modern Desktop Administrator Associate is preferred.
- A+ Certification is also preferred.
Essential Skills:
- In-depth knowledge of computer hardware systems, including chipsets, memory modules, and peripherals.
- Familiarity with popular operating systems, software applications, and remote connection tools.
- Experience with Dell and HP hardware is advantageous.
- Proficiency in Windows 10 and 11 operating systems and domain environments.
- Experience with mobile devices (iOS, Android, Windows) is a plus.
- Strong problem-solving abilities for complex hardware and software issues.
- Willingness to travel and provide after-hours support when necessary.
- Excellent interpersonal and communication skills, both written and verbal, to effectively convey IT-related solutions to end-users.
- Ability to lift up to 50 pounds is required.
About TEKsystems:
TEKsystems is a partner in transformation, assisting clients in leveraging innovative ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change.
TEKsystems is an equal opportunity employer and welcomes applications from all qualified individuals without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
