Account Representative

1 week ago


Elk Grove Village, Illinois, United States Geodis Full time
Job Title: Account Representative

As a key member of our team, you will serve as the customer service liaison between GEODIS and our clients. Your primary responsibility will be to process all documents and information requests received from GEODIS, ensuring seamless communication and efficient operations.

Your Key Responsibilities:
  • Process all documents and information requests received from GEODIS
  • Enter notes, information requests, and document requests in the Cargowise system
  • Communicate with specified offices, departments, and teams on all issues affecting Air Export
  • File document requests, correspondence, and documents in a file folder identified by the applicable shipping number
  • Ensure operational procedures are in line with company needs
  • Ensure compliance with regard to TSA and/or government regulations
Requirements:
  • Minimum 2 years experience in exportation of goods, or an equivalent combination of both education and experience
  • Experience in freight forwarding
  • Knowledge of TSA and Government Agency requirements
  • Knowledge of the movement of freight via air and/or truck
  • PC literate with experience with Microsoft Outlook, Word, Access, and Excel
Preferred Requirements:
  • Ability to successfully pass a TSA Security Threat Assessment (STA) background screening
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
  • Ability to write routine reports and correspondence
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Good verbal and written communication skills
  • Good multi-tasking skills
What You Gain from Joining Our Team:
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community


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