Patient Service Representative

2 weeks ago


Louisville, Kentucky, United States Intermountain Healthcare Full time
Job Summary

This role is responsible for providing exceptional patient service and support in a fast-paced medical office environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team setting.

Key Responsibilities
  • Provide accurate and timely billing and follow-up services to patients and insurance companies.
  • Resolve issues that delay or prevent payment of patient accounts, adhering to Intermountain's policies and procedures.
  • Greets patients, answers phones, takes messages, and returns calls, documenting all interactions accurately in the electronic medical record.
  • Schedules patient appointments, registers patients, and verifies demographic data on registration systems.
  • Obtains insurance cards, forms of ID, and signatures on required forms, verifying information to determine insurance coordination of benefits and pre-certification/prior-authorization.
  • Collects patient payments, provides accurate receipts, and posts payments in the system, reconciling receipts with cash collected.
  • Maintains department and individual work queues and reports as required.
  • Prepares medical records for patient appointments, compiling information from various sources, including authorizations and non-Epic documentation.
Requirements
  • One year of customer service experience involving interactions with customers in person and by phone.
  • Professional manner and strong interpersonal and communication skills.
  • Demonstrated basic computer skills and data entry.
Preferred Qualifications
  • High school diploma or GED.
Physical Requirements

This role requires the ability to interact with others effectively, communicate orally and in writing, operate computers and office equipment, and remain sitting or standing for long periods of time.



  • Louisville, Kentucky, United States Actalent Full time

    Job Title: Patient Service RepresentativeActalent is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers through phone, email, and other communication channels.Key Responsibilities:Answer calls,...


  • Louisville, Kentucky, United States Actalent Full time

    Job Title: Patient Service RepresentativeThis role is a high-volume position that requires excellent communication skills and attention to detail.As a Patient Service Representative, you will be responsible for answering calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals.You will accurately...


  • Louisville, Kentucky, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will play a critical role in supporting patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.Key ResponsibilitiesProvide exceptional customer service...


  • Louisville, Kentucky, United States Norton Healthcare Full time

    Job SummaryThe Patient Service Representative will provide exceptional customer service to patients and their families by greeting and interviewing them to obtain necessary information and signatures for treatment. This role requires strong communication and interpersonal skills to ensure a positive experience for all patients.Key ResponsibilitiesExemplify...


  • Louisville, Kentucky, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers through various communication channels.Key ResponsibilitiesAnswer and respond to patient and provider inquiries in...


  • Louisville, Kentucky, United States Intermountain Healthcare Full time

    {"title": "Patient Service Representative", "description": "Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Intermountain Healthcare. As a key member of our revenue cycle team, you will be responsible for ensuring seamless patient interactions, resolving billing and insurance issues, and maintaining accurate...


  • Louisville, Kentucky, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will play a critical role in ensuring exceptional service and accurate information management for patients and healthcare providers.Key ResponsibilitiesHandle high-volume calls, emails, and other requests from...


  • Louisville, Kentucky, United States Covenant Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Covenant Health. As a Patient Service Representative, you will be responsible for providing administrative support to our patients and staff, ensuring a positive and efficient experience for all.Key ResponsibilitiesProvide exceptional customer...


  • Louisville, Kentucky, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers while meeting or exceeding service level goals.Key Responsibilities:Answer calls, emails, and other requests from...


  • Louisville, Kentucky, United States Intermountain Healthcare Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Intermountain Healthcare. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesGreets...


  • Louisville, Kentucky, United States US Derm Support Roles Full time

    OverviewWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our medical office.ResponsibilitiesPerform opening and closing clinic duties, including...


  • Louisville, Kentucky, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team at Actalent. As a Patient Services Representative, you will play a critical role in ensuring exceptional service and accurate information management for patients and healthcare providers.Key ResponsibilitiesCustomer Service: Answer calls, emails, and other requests...


  • Louisville, Kentucky, United States Actalent Full time

    Job Title: Patient Service RepresentativeThis role involves providing exceptional customer service to patients and healthcare providers through various communication channels, including phone calls, emails, and other requests. The ideal candidate will have strong communication skills, be comfortable with a high volume of calls, and possess basic knowledge of...


  • Louisville, Kentucky, United States MAKO Medical Full time

    Job SummaryThe Patient Services Representative I (PSR I) serves as the primary point of contact for patients at MAKO Medical, providing exceptional customer service and ensuring a seamless experience.Key ResponsibilitiesCollect blood samples from patients using established procedures and protocols.Process specimens for lab testing, including centrifuging,...


  • Louisville, Kentucky, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will play a critical role in providing exceptional patient support and care.Key ResponsibilitiesProvide comprehensive clinical support to patients and healthcare providers through phone calls, emails, and other...


  • Louisville, Kentucky, United States Covenant Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Covenant Health. In this role, you will be responsible for providing administrative support for patient service functions, including check-out operations, encounter form data collection, and payment processing.Key ResponsibilitiesCollect and...


  • Louisville, Kentucky, United States Randstad Full time

    Job Title: Patient Services Representative On-SiteWe are seeking a highly skilled Patient Services Representative to join our dynamic team. As a Patient Services Representative, you will play a critical role in providing exceptional support to patients and healthcare providers through various communication channels.Key Responsibilities:Manage inbound and...


  • Louisville, Kentucky, United States MAKO Medical Full time

    Job SummaryThe Patient Services Representative I (PSR I) serves as the primary point of contact for patients visiting MAKO Medical, providing exceptional customer service and ensuring a seamless experience.This role involves collecting high-quality blood samples from patients, preparing specimens for lab testing, and maintaining accurate records. The PSR I...


  • Louisville, Kentucky, United States Randstad Full time

    Job Title: Patient Services Representative - On-SiteAt Randstad, we are committed to providing exceptional care and support to our patients and healthcare providers. As a Patient Services Representative - On-Site, you will play a critical role in our team, providing exceptional support to patients and healthcare providers through both inbound and outbound...


  • Louisville, Kentucky, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative to join our dynamic team. As a Patient Services Representative, you will play a critical role in providing exceptional support to patients and healthcare providers through various communication channels.Key Responsibilities:Manage inbound and outbound phone lines, addressing calls,...