Patient Representative

2 weeks ago


Wallingford, Connecticut, United States Midstate Radiology Associates Full time
Job Title: Patient Representative

Job Summary:

The Patient Representative is a vital member of our team at Midstate Radiology Associates, serving as the face of our imaging department. This role requires a high level of creativity, independent judgment, and confidentiality to ensure that the needs of internal and external customers are met.

Key Responsibilities:

  1. Greet patients and maintain a timely and accurate patient flow through the system.
  2. Obtain, enter, and verify patient demographic and insurance data for registration.
  3. Collect insurance co-pays as applicable.
  4. Complete order entry through interfaced systems and clarify orders with physician offices as needed.
  5. Explain financial requirements to patients and instruct on payment procedures.
  6. Obtain necessary signatures and initiate required documents for scheduled procedures.
  7. Perform insurance verification processes.
  8. Schedule radiology exams, entering symptom and diagnosis information, and familiarize yourself with exam preparations.
  9. Prepare paperwork for scheduled appointments to ensure efficient service.
  10. Interact with other departments, carriers, and physician offices for demographic and insurance information.
  11. Answer phones with a professional greeting and transfer calls as needed.
  12. Provide reports and images on CD to patients or physician offices.
  13. Follow established policies and procedures, including department cleanliness and disinfecting.
  14. Assist in the Hereditary Cancer Risk Assessment program.

Qualifications:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least one year of customer service experience in a medical setting, preferably.
  • Knowledge of medical terminology.
  • Quality assurance and customer service principles and practices.
  • Effective communication skills with patients, relatives, medical staff, and coworkers.
  • The ability to maintain patient confidentiality.
  • Attention to detail and the ability to follow specifications and instructions.
  • Basic keyboard skills and proficiency in using personal computers.

Physical Requirements:

This role requires:

  • Remaining in a stationary position for prolonged periods.
  • Adjusting or moving objects up to 15 pounds in all directions.
  • Repeating motions involving the wrists, hands, and/or fingers.
  • Lifting up to 20 pounds at times.
  • Moving about to accomplish tasks or navigating between departments.

Equal Opportunity Employer:

Midstate Radiology Associates is an equal opportunity employer, welcoming applicants from diverse backgrounds. We offer a competitive compensation package and a dynamic work environment.



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