Healthcare Advocate

4 days ago


Wallingford, Connecticut, United States Optum Full time
Optum Healthcare Representative Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Healthcare Representative, you'll play a vital role in connecting patients with the care, benefits, and resources they need to thrive.

Key Responsibilities:
  • Interview patients in a hospital setting to determine their eligibility for benefits
  • Work effectively with hospital personnel to ensure patients receive maximum benefit coverage
  • Complete applications for state and federal programs to expedite benefit approval
  • Review medical records and take necessary actions to facilitate benefit approval
  • Maintain ongoing communication with government agencies regarding claim status
  • Provide updates and assistance to hospital personnel and Optum staff as needed
Requirements:
  • High School Diploma or equivalent experience
  • Must be 18 years of age or older
  • 1+ years of customer service experience
  • Experience with Microsoft Office products
  • Previous experience working in a group or office setting
  • Ability to work on site at Johnson Memorial Hospital
  • Ability to work flexible hours, including occasional overtime and weekends
Preferred Qualifications:
  • 1+ years of customer service experience in a hospital or healthcare environment
  • Knowledge of federal and state programs that benefit coverage for clients
  • Knowledge of medical terminology
  • Previous experience communicating with patients and staff with diverse backgrounds
Soft Skills:
  • Organizational skills
  • Communication skills
Physical and Work Environment:

General office demands, with prolonged periods of standing and walking in hospital facilities

Adherence to facility masking requirements at all times

Compensation:

Hourly rate: $32.55 per hour

Benefits package, incentive programs, equity stock purchase, and 401k contribution

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer


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