Healthcare Advocate
4 days ago
At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Healthcare Representative, you'll play a vital role in connecting patients with the care, benefits, and resources they need to thrive.
Key Responsibilities:- Interview patients in a hospital setting to determine their eligibility for benefits
- Work effectively with hospital personnel to ensure patients receive maximum benefit coverage
- Complete applications for state and federal programs to expedite benefit approval
- Review medical records and take necessary actions to facilitate benefit approval
- Maintain ongoing communication with government agencies regarding claim status
- Provide updates and assistance to hospital personnel and Optum staff as needed
- High School Diploma or equivalent experience
- Must be 18 years of age or older
- 1+ years of customer service experience
- Experience with Microsoft Office products
- Previous experience working in a group or office setting
- Ability to work on site at Johnson Memorial Hospital
- Ability to work flexible hours, including occasional overtime and weekends
- 1+ years of customer service experience in a hospital or healthcare environment
- Knowledge of federal and state programs that benefit coverage for clients
- Knowledge of medical terminology
- Previous experience communicating with patients and staff with diverse backgrounds
- Organizational skills
- Communication skills
General office demands, with prolonged periods of standing and walking in hospital facilities
Adherence to facility masking requirements at all times
Compensation:Hourly rate: $32.55 per hour
Benefits package, incentive programs, equity stock purchase, and 401k contribution
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer
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