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Call Center Quality Assurance Specialist

2 months ago

Lehi, Utah, United States Avetta Full time

Job Summary

The Call Center Quality Specialist will drive accuracy and data integrity through regular Verification Quality reviews. This role offers a hybrid schedule after training, with a mix of in-office and remote work.

Key Responsibilities

  • Perform Verification Quality reviews for all Verification Reviewers
  • Manage the Verification Quality Support Teams Channel
  • Handle Rebuttals
  • Update Knowledge Articles
  • Work on ad hoc projects/initiatives as needed

Requirements

  • High School Diploma or equivalent
  • Attention to detail
  • 2+ years in document processing
  • 1+ years in Avetta's Call Center (a plus)
  • Experience in Salesforce and/or TalkDesk (a plus)
  • Proficiency in Microsoft Office (Word, Excel, PPT, etc.)

About Avetta

Avetta is a leading provider of supply chain risk management solutions.