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Customer Service Representative

1 month ago


Arizona City, Arizona, United States StateServ Full time
About Us

Dragonfly Health is a leading care-at-home data, technology, and service platform, revolutionizing the healthcare industry with innovative solutions. With a 20-year history, we've established ourselves as a trusted partner for caregivers, patients, and families nationwide.

Job Summary

We're seeking a highly skilled Customer Service Representative to join our dynamic team. As the first point of contact for patients, healthcare providers, and family members, you'll play a critical role in shaping their overall experience. Your exceptional communication skills, empathy, and ability to handle high-pressure situations will make a significant impact on customer satisfaction.

Key Responsibilities
  • Handle a wide range of calls, including order and delivery of equipment, scheduling, pick-up, maintenance, or changes in service.
  • Provide expert assistance as a liaison between patients/care-givers, business clients, drivers, and operations.
  • Promote health and wellness by guiding patients through their healthcare journey, offering resources and information to ensure they receive the best care.
  • Document interactions, keeping accurate records of customer communications for follow-up or reporting purposes.
Requirements
  • High School Diploma or GED required.
  • Strong interpersonal skills, with the ability to handle each call with professionalism even in high-stress situations.
  • Flexible schedule, with the ability to maintain a flexible schedule to accommodate on-call rotation.
  • Bi-lingual (Spanish) a plus, but not required.
  • Ability to operate in a high-volume, fast-paced work environment with adherence to established metrics.
  • Reliable internet connectivity and experience operating in a similar remote capacity preferred.
Why Join Our Team?

Our Customer Service Representatives are the backbone of our organization, providing exceptional support to our patients and families. By joining our team, you'll have the opportunity to make a meaningful impact on people's lives, while also growing professionally and personally in a dynamic and inclusive work environment.