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Help Desk Specialist I

2 months ago

Artesia New Mexico, United States ValidaTek, Inc. Full time
Job Title: Help Desk Specialist I

ValidaTek, Inc. is seeking a skilled Help Desk Specialist I to join our team in Artesia, NM. As a Help Desk Specialist I, you will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, and maintaining accurate records of software/hardware installation and relocation.

Responsibilities:
  • Provide technical support to end-users via software tools, telephone, or in-person
  • Troubleshoot and communicate with end-users to resolve technical issues
  • Install and/or replace end-user computing equipment
  • Perform preventative maintenance work on end-user computing equipment
  • Maintain accurate records of software/hardware installation and relocation
Qualifications:
  • 6+ months of experience troubleshooting software and hardware in a customer service role
  • Excellent problem-solving skills and analytical abilities
  • Excellent written and verbal communication skills using the English language
  • High School Diploma or equivalent required
  • Ideal candidates will possess an Associate's or Bachelor's degree with an emphasis on Information Technology - Network Administration
  • CompTIA Network+ or A+ Certification preferred
Salary and Benefits:

The salary range for this position is $34,762.50 - $57,937.50 per year, depending on experience and qualifications. ValidaTek, Inc. offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

ValidaTek, Inc. is an Equal Opportunity Employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.