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Relationship Banker

2 months ago

Kalamazoo, Michigan, United States Comerica Bank Full time

Job Summary

We are seeking a skilled Relationship Banker to join our team at Comerica Bank. As a Relationship Banker, you will play a critical role in contributing to the overall success of our Retail Banking Centers by providing exceptional customer service and driving revenue growth through loans, deposits, and noninterest income.

Key Responsibilities

  • Conduct marketing activities to uncover customer needs and provide solutions to drive revenue growth.
  • Deliver a customer-centric experience by maintaining disciplined operational objectives and striving for excellence in execution.
  • Support Banking Centers within the District, including occasional Saturdays.

Marketing Activities

  • Execute proactive marketing activities to attract, retain, and expand customers.
  • Complete assigned daily planning activities to ensure effective customer onboarding and engagement.
  • Provide effective customer onboarding and engagement by strengthening new customer relationships, introducing new and existing customers to Comerica's products and services, addressing customer questions, and following up in a timely manner.
  • Act as a digital ambassador to transition customers to digital solutions and initiate quality financial wellness conversations to add value to customer relationships.
  • Support consumer portfolio management efforts to retain, expand, and increase the number of portfolio customers in the banking center.
  • Assist in community awareness events to increase bank outreach and foster new business relationships.
  • Effectively utilize Converge for customer relationship management.

Operational Risk

  • Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
  • Ensure compliance and completion of necessary compliance-related training.
  • Impact operational and risk activities and related results for the RB role within the Banking Center.
  • Adhere to all Banking Center Risk Assessment and Compliance Standards.
  • Control and mitigate losses by following policies and procedures.

Customer Experience Management

  • Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
  • Lead and oversee banking center activities in the absence of the Banking Manager.
  • Consistently assess needs and add value to customers and prospects.
  • Educate and fulfill customer requests, routine and complex.
  • Resolve customer complaints.
  • Maintain and add value to deepen existing relationships.
  • Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
  • Must successfully complete Comerica Platform Training Program.
  • Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
  • Perform routine Teller transactions as needed.
  • Maintain customer confidence and protect bank operations by keeping information confidential.

Partnership

  • Consistently impact the efforts that improve Banking Center Collaboration.
  • Identify opportunities to add value to customers by introducing them to partners.