Customer Experience Host

6 days ago


Anaheim, California, United States Holiday Inn & Suites Anaheim Full time
About Our Team

We're a dynamic and supportive team at the Holiday Inn & Suites Anaheim Hotel, and we're looking for a talented Guest Service Agent to join us As a key member of our front desk team, you will be responsible for delivering exceptional customer experiences to our guests, from arrival to departure.

Key Responsibilities:

  • Meet and greet guests, handling check-ins and check-outs with ease
  • Manage room assignments, responding to guest requests and resolving any issues that may arise
  • Process payments, handle cash, and maintain accurate financial records
  • Collaborate with colleagues to ensure seamless operations and excellent customer satisfaction
  • Stay up-to-date on hotel policies and procedures, sharing knowledge with team members as needed

Requirements:

  • Previous customer service experience or equivalent training required
  • Possess excellent communication, interpersonal, and problem-solving skills
  • Ability to work a varied schedule, including holidays and weekends

Compensation:

  • A competitive annual salary of approximately $45,000
  • A comprehensive benefits package, including health insurance and paid time off


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