Customer Experience Ambassador

3 days ago


Anaheim, California, United States Marriott Full time
Join our team as a Customer Experience Ambassador

The Viv Hotel Anaheim, a Tribute Portfolio Hotel, is seeking an experienced and skilled Customer Experience Ambassador to join our Front Desk team. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of outstanding.

About the Role

We are looking for someone with a minimum of one (1) year in Front Desk Operations, who has a deep understanding of hotel Front Desk operations, and possesses excellent communication skills. If you have a passion for delivering exceptional guest experiences and possess a high school education, we want to hear from you

Responsibilities

  • Greet guests warmly upon arrival and ensure they feel valued and appreciated throughout their stay.
  • Review daily arrival lists and assist in preparing welcome amenities to make our guests feel special.
  • Escort VIP guests to their rooms and check them in prior to arrival to ensure they receive the red-carpet treatment.
  • Answer phone calls within three rings, responding promptly to guest inquiries and transferring calls as needed.
  • Maintain accurate records of cash transactions, counting bank at the start and end of each shift and reporting any discrepancies to management.

What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly rate of $19.00 - $20.00 per hour.
  • A comprehensive benefits package, including free telemedicine and virtual mental health care access, multiple health insurance options, and a 401(k) plan with company match.
  • Opportunities for growth and development within our dynamic and supportive team environment.
  • Flexible scheduling to accommodate your needs.

About Us

The Viv Hotel Anaheim is owned and operated by Schulte Hospitality Group, a respected leader in the hospitality industry. We are committed to providing exceptional service to our guests, while fostering a positive and inclusive work environment for our team members.



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