Retail Operations Manager

1 week ago


Newport News, Virginia, United States Goodwill of Central & Coastal Virginia Full time
Job Summary

We are seeking a highly motivated and experienced Retail Lead Associate to join our team at Goodwill of Central and Coastal Virginia. As a key member of our retail operations team, you will be responsible for leading a Goodwill retail location, donation site, and in-store production facility. In the absence of the store manager and assistant store manager, you will direct the work tasks of associates assigned to the facility to meet store goals.

Key Responsibilities
  1. Run store operations in the absence of the store and assistant manager, including front-end and production area activities.
  2. Monitor progress of associates as it relates to individual goals, including production and Round Up. Execute the MATRIX daily to reach goals.
  3. Understand and participate in production as needed to reach store goals.
  4. Ensure high standards of cleanliness and visual merchandise presentation are followed by all store associates.
  5. Promote and set the example for Goodwill's standards of exceptional customer service, both internally and externally.
  6. Assist the store management team with meaningful communication through onboarding, monthly meetings, check-ins, and appraisals.
  7. Solicit customer and associate feedback and act on it.
  8. Utilize management information tools to determine and measure store activity and identify trends.
  9. Submit closing reports, accident reports, risk training reports, and Kronos documentation correctly and on time.
  10. Communicate directly, consistently, and in a timely manner with direct supervisor and other management team members relating to problems with store operations and personnel.
  11. Take the initiative to look for opportunities to improve the store, including efficiencies, processes, and people development.
  12. Participate in all meetings and learning opportunities.
Requirements
  • High School Diploma or GED preferred.
  • 1 year of experience in a leadership role preferred.
  • No professional certifications are required for this position.
  • The associate is not required to drive as part of their job duties.
  • The associate in this position will be required to successfully pass a criminal background check.
Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions
  • The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
  • The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
  • The associate must be available to work evenings and/or weekends as business needs dictate.


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