Retail Store Manager

3 days ago

Newport News, Virginia, United States 5.11 Tactical Full time
Job Title: Retail Store Manager

We are seeking a highly skilled and experienced Retail Store Manager to lead our 5.11 Tactical Retail Store in Newport News, VA. As a key member of our team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities:
  • Establish and oversee plans, budgets, and variable costs for the store to maximize profitability.
  • Direct and model 5.11's Values, Mission, and Service standards to provide an elevated customer experience.
  • Work closely with the 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities, and develop long-term strategies.
  • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
  • Ensure team members are trained in fitting techniques and accurately executing fittings.
  • Ensure all alterations and embellishments are executed according to department specs.
  • Direct and model an efficient and satisfying cash-wrap experience.
  • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • Establish, monitor, and follow up on sales goals, sales plans, and sales budgets to optimize profit.
  • Execute reductions, price changes, and transfers.
  • Unload delivery trucks, receive, open, and unpack merchandise, and label merchandise with security tags.
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  • Have working knowledge and oversee use of all Company systems in store.
Requirements:
  • Bachelor's or Associate's Degree and/or 3-5 years of retail experience – apparel preferred.
  • 2+ years of retail store management experience required.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead.
  • Must occasionally lift and/or move up to 15 pounds.
  • Ability to use a POS system.
Our Values:

At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity.

Service – We wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life.

Unity – We build together—as one, global 5.11 family.

Impact – We have big ambitions, and they start and end with our consumer.

Tenacity – We are tenacious in our pursuits and accountable to each other.

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