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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Store Operations team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.
Key Responsibilities- Provide personalized service to customers, educating them on their financial options and making recommendations based on their needs.
- Assist with customer account management, including accepting payments, monitoring, and managing customer appointments.
- Work to meet performance standards by leveraging business partnerships, obtaining referrals, and participating in in-store and community events.
- Develop and maintain strong relationships with customers to build new business, drive store profitability, and enhance brand loyalty.
- Conduct vehicle appraisals accurately using our assessment tool.
- Enter and maintain customer information in our Point-of-Sale system with accuracy and integrity.
- Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain office security protocols and conduct proper opening and closing procedures.
- Utilize your vehicle to complete bank deposits and other Company business throughout the workday.
- High School Diploma or equivalent required.
- Customer service, sales, or retail experience.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
- A comprehensive new hire training program.
- Access to a robust learning management system.
- Performance-based career advancement.
- Multiple coverage choices for medical insurance.
- Traditional 401(k) and Roth 401(k) Retirement plan.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
TitleMax is one of the nation's largest title lending companies, helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.
