Customer Service Representative

4 days ago

Pearl City, Hawaii, United States Transdev Full time
Job Summary:

The Customer Service Representative provides exceptional service support for all inbound call queues. This support must be conducted in a professional manner, including accuracy and timeliness of the information, and must provide a positive experience for our internal and external customers. The wage for this opportunity is $18.00/hr.

Key Responsibilities:
  • Handle incoming calls from members, clients, and medical facilities related to scheduling, modifying, and canceling transportation requests.
  • Maintain a positive, empathetic, and professional attitude toward callers at all times.
  • Adhere to and ensure all company policies are followed.
  • Provide customer service with late vehicle services, verifying transportation provider no-shows, and reassignment to a new transportation provider if necessary.
  • Defuse customer escalations by offering assurance of help to resolve issues. If unable to resolve, ensure proper escalation procedures are followed.
Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Possess valid authorization to work in the United States required.
  • High school Diploma or General Education Degree (GED) required.
  • One-year related customer service experience and/or training preferred.
  • Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Bilingual communication skills are a plus.
  • Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
  • Must be able to work flexible hours.
  • Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
Pre-Employment Requirements:
  • Must undergo a pre-employment drug test.
  • Must sign a background check release.
  • Must complete and sign the employment application in its entirety.
  • An unjustified refusal to supply requested information or a falsification of information will result in the elimination of the applicant for consideration for employment.
  • Must provide a complete and verifiable employment history and must include the past 10 years of employment, when applicable.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of the work is accomplished indoors and in well-ventilated facilities. The employee may occasionally be exposed to fumes or airborne particles. The noise level in the environment is moderate.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at https://www.transdev.com/ or watch an overview video at https://www.youtube.com/watch?v=BEBE1_DE

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