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Sales Support Representative

2 months ago

Sacramento, California, United States Solstice Marketing Corporation Full time

Are you passionate about providing exceptional customer experiences while driving sales?

At Solstice Marketing Corporation, we are seeking a dedicated professional to join our team as a Customer Service Associate. In this role, you will have the chance to connect with customers, deliver outstanding service, and play a vital role in our sales achievements.

Key Responsibilities:

  • Act as the primary contact for our clientele, ensuring top-notch service and assistance.
  • Address customer inquiries, provide product details, facilitate order processing, and resolve issues to guarantee a smooth and enjoyable experience.
  • Recognize and capitalize on upselling and cross-selling opportunities to enhance customer satisfaction and drive additional sales.
  • Foster strong relationships with customers by understanding their needs, preferences, and purchase history to offer tailored recommendations.
  • Collaborate with the sales team to achieve or surpass sales objectives, actively engaging in promotional initiatives.
  • Maintain an in-depth understanding of our product offerings, features, and advantages to effectively communicate with customers and finalize sales.
  • Manage sales orders and customer accounts with precision, ensuring accuracy and timely follow-up.
  • Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and contribute to sales strategies.
Qualifications:
  • Demonstrated experience in customer service and sales positions, showcasing strong performance in both domains.
  • Exceptional communication and interpersonal abilities.
  • Proven capability to build relationships and influence customer purchasing decisions.
  • Results-oriented mindset.
  • Strong negotiation and persuasive skills to enhance sales conversions and upsell opportunities.
  • Ability to address customer inquiries and resolve issues with empathy, professionalism, and efficiency.
  • Excellent organizational skills.
  • Capacity to manage multiple tasks in a dynamic environment.
  • Adaptability to shifting priorities and customer needs.
  • Comfortable working in a sales-focused environment and collaborating with the sales team.