Senior Operations Manager

6 days ago

San Jose, California, United States JLL Full time

Job Summary:

The Senior Operations Manager at JLL is responsible for overseeing the maintenance and repair operations for the Cisco account within a specific region.

This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders.

Key Responsibilities:

  • Provide strategic leadership and direction for maintenance and repair operations on the Cisco account within the assigned region.
  • Collaborate with stakeholders to understand their maintenance and repair needs, goals, and objectives.
  • Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations.
  • Work with the operations team on results/expectations.
  • Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.
  • Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).
  • Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.
  • Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.
  • Develop and manage budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.
  • Foster positive working relationships with internal and external stakeholders associated with the Cisco account.
  • Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.
  • Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.
  • Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.
  • Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.
  • Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.
  • Manage direct reports e.g. Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services. Provide on-site support as required to support and manage work efforts.
  • Work with Chief Engineer/ Client Engineering team to prioritize and assign duties that align with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)
  • Assure compliance with JLL Management audit programs; JCAP, HSSE, and site policies, procedures and standard practices. Work with team on alignment and delivery.
  • Manage compliance of required local, state and federal laws and regulations.
  • Respond to emergency calls outside normal working hours.
  • Perform additional job duties as requested.

Qualifications:

  • 10 + years property management, maintenance & operations.
  • Experience in critical site operations is a major plus.
  • Bachelor's degree in Engineering, Facility Management, or a related field a plus.
  • Industry Certification from IFMA – BOMA - AFE - AAMP a plus.
  • Proven experience in maintenance and repair operations, facility management, or a related leadership role.
  • Knowledge of RCM principles.
  • Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.
  • Excellent understanding of maintenance and repair principles, methodologies, and best practices.
  • Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.
  • Knowledge of real estate or property management industry is a plus.
  • Employee must be a U.S. citizen.

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