Customer Service Representative

13 hours ago


Columbus, Ohio, United States Bresco Broadband Full time
Job Summary

Bresco Broadband is seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide clear and concise information to customers regarding Bresco's services and products.
  • Assist customers with basic troubleshooting steps and escalate complex issues to Tier 1 as needed.
  • Update customer records with call information and resolutions.
  • Continuously monitor the network with Bresco-provided systems, reporting anomalies and outages.

Requirements:

  • 1+ year of experience in customer support or a related field.
  • Strong customer service skills, including friendly, approachable, and motivated demeanor.
  • Excellent written and verbal communication abilities.
  • Basic computer skills and knowledge of basic electronics and/or audio/video.
  • Ability to troubleshoot simple technical issues and provide technical support to customers.

What We Offer:

  • Paid medical insurance.
  • Six paid company holidays.
  • 14 days of PTO (sick/vacation/floating holiday time).
  • Free internet and TV if residing within Bresco's serviceable area.
  • Financial assistance for job-related education.
  • Off-street parking for work.


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