Customer Service Representative
13 hours ago
Bresco Broadband is seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Provide clear and concise information to customers regarding Bresco's services and products.
- Assist customers with basic troubleshooting steps and escalate complex issues to Tier 1 as needed.
- Update customer records with call information and resolutions.
- Continuously monitor the network with Bresco-provided systems, reporting anomalies and outages.
Requirements:
- 1+ year of experience in customer support or a related field.
- Strong customer service skills, including friendly, approachable, and motivated demeanor.
- Excellent written and verbal communication abilities.
- Basic computer skills and knowledge of basic electronics and/or audio/video.
- Ability to troubleshoot simple technical issues and provide technical support to customers.
What We Offer:
- Paid medical insurance.
- Six paid company holidays.
- 14 days of PTO (sick/vacation/floating holiday time).
- Free internet and TV if residing within Bresco's serviceable area.
- Financial assistance for job-related education.
- Off-street parking for work.
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