Field Service Engineer

4 weeks ago


Hayward, California, United States Nomad Digital Full time
Job Description

Nomad Digital is seeking a skilled Field Service Engineer to join our Operations & Maintenance Team in San Jose, California.

Key Responsibilities:

  • Investigate and repair on-train/bus network infrastructure, including router, cellular modems, and access points.
  • Perform onsite trouble shooting and root cause analysis.
  • Travel within a 100-mile radius of San Francisco to attend to vehicles.
  • Keep tickets up-to-date with timely updates regarding work performed or new problems discovered.
  • Maintain work schedule around vehicle availability, supervised by Field Service Manager.
  • Maintain spare parts inventory and request replenishment when necessary.
  • Ensure priority work is being undertaken.
  • Assist Project Managers in completing project tasks such as upgrades, testing, commissioning, and installations.

Requirements:

  • Network equipment installation and maintenance experience.
  • Passenger or freight rail experience or transportation experience.
  • Experience supporting Wi-Fi and cellular systems.
  • Work within an electronic ticket system.
  • Good in-person, phone, and email communication skills.
  • Microsoft Office proficiency.
  • Basic knowledge of LINUX/UNIX systems.
  • Scripting within LINUX/UNIX.
  • Experience with data cabling and various interfaces.
  • Able to terminate and repair ethernet cables.

Key Competencies:

  • Attention to detail.
  • Ability to work flexibly, including occasional evenings and night work.
  • Ability to work well in pressurized situations.
  • Excellent customer service.
  • Ability to work to set deadlines.
  • Excellent verbal and written communication skills.
  • Ability to think proactively in a fast-paced environment.
  • Positive 'can do' attitude.

Nomad Digital is committed to being an inclusive and diverse employer, providing equal opportunities in employment and freedom from unlawful discrimination. We encourage and welcome all job applicants, especially those from diverse backgrounds, and ensure everyone is treated equally and without discrimination.



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