Customer Support Specialist

3 weeks ago


Modesto, California, United States Business Marketing Firm Full time
Job Overview

We are seeking a highly skilled Customer Support Associate to join our team at Business Marketing Firm. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring their overall satisfaction.

Key Responsibilities
  • Customer Support: Handle customer inquiries and complaints in a professional and courteous manner.
  • Product Information: Provide accurate and up-to-date information about our products and services.
  • Troubleshooting: Identify and resolve technical issues in a timely and efficient manner.
  • Documentation: Maintain accurate and detailed records of customer interactions.
  • Knowledge Base: Develop and maintain a comprehensive knowledge base of our products and services.
Requirements
  • Experience: Previous experience in customer service, sales, or related fields.
  • Skills: Excellent written and verbal communication skills, ability to build rapport with clients, and prioritize and multitask.
  • Qualifications: Positive and professional demeanor, ability to work in a fast-paced environment, and adapt to changing priorities.
What We Offer

As a Customer Support Associate at Business Marketing Firm, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company.


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