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Customer Engagement Manager

2 months ago

Parker, Colorado, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are bustling with energy, and our team members are dedicated to making a difference in the lives of pets and their owners.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving the success of our stores by ensuring our customers have a personalized and engaging shopping experience. You'll lead a team of retail and pet care associates who will create a safe, clean, and fun environment for our pets and pet parents.

Key Responsibilities
  • Pet Parent Engagement: Set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: Lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
  • Overall Retail Initiatives: Create an exceptional customer experience by ensuring our associates have extensive knowledge of pet solutions and building connections with pet parents.
About Your Career

We're committed to helping our team members grow and develop their careers. With PetSmart, you'll have opportunities to:

  • Gain experience in a different business unit, from the store to the salon or the Pets Hotel.
  • Develop your leadership skills as an Assistant Manager or Store Manager.
  • Tackle the challenge of a new store opening.
  • Transfer to any one of our 1600 stores nationwide.
The PetSmart Difference

We're not just a pet retailer – we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. Our team members are the heart of our business, and we're committed to providing a supportive and inclusive work environment.