Customer Experience Associate

5 days ago


Parker, Colorado, United States Douglas County Libraries Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, assisting customers with their needs, and promoting the library's services and resources.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with their needs, including answering questions, providing information, and resolving problems.
  • Promote the library's services and resources, including programs, events, and materials.
  • Develop and maintain relationships with customers, building trust and loyalty.
  • Work collaboratively with other library staff to achieve team goals and objectives.
Requirements
  • High school diploma or equivalent required.
  • One year of customer service experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Excellent communication and interpersonal skills.
  • Ability to work a varied schedule, including evenings and weekends.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Douglas County Libraries

Douglas County Libraries is a leading provider of library services in the Denver metropolitan area. We are committed to providing exceptional customer service and promoting literacy, lifelong learning, and community engagement.



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