Business Operations Manager
4 weeks ago
Key Responsibilities
Business Operations and People Leadership
- Effectively manage labor, ensuring appropriate ratios are always intact.
- Forecast future enrollment based on annual graduation.
- Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
- Manage all vendor relationships, including facilities maintenance and technology support.
- Conduct team meetings with the Center Director to communicate important information and set a direction.
Customer Engagement
- Execute marketing brand campaigns within the center and implement local marketing activities.
- Oversee the Work and Family program, building new relationships with community and business leaders.
- Effectively use social media channels for parent engagement and retention.
- Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
- Lead tours, highlighting key features of our brand and the center, and maintain strong connections with potential customers.
- Maintain a strong understanding of the childcare offerings within the community.
- Coordinate the registration process and maintain customer and employee information in center systems.
- Responsible for communications to families, including billing and newsletters.
- Plan and manage the budget for parent pleasers.
Qualifications
- 3+ years of experience in business management, with cross-industry experience welcome.
- Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing setting.
- Ability to leverage data to understand the business and make decisions.
- Bachelor's degree preferred.
- Knowledge of state licensing rules is a plus.
- Knowledge in early childhood is preferred.
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