Business Operations Manager

4 weeks ago


Parker, Colorado, United States The Learning Experience#373 Full time
Job OverviewAs a Business Manager at The Learning Experience, you will play a critical role in driving the financial and operational performance of our centers. You will be responsible for applying your business acumen to customer engagement and leading people, creating an environment where others can thrive.

Key Responsibilities
Business Operations and People Leadership
  • Effectively manage labor, ensuring appropriate ratios are always intact.
  • Forecast future enrollment based on annual graduation.
  • Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
  • Manage all vendor relationships, including facilities maintenance and technology support.
  • Conduct team meetings with the Center Director to communicate important information and set a direction.

Customer Engagement
  • Execute marketing brand campaigns within the center and implement local marketing activities.
  • Oversee the Work and Family program, building new relationships with community and business leaders.
  • Effectively use social media channels for parent engagement and retention.
  • Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
  • Lead tours, highlighting key features of our brand and the center, and maintain strong connections with potential customers.
  • Maintain a strong understanding of the childcare offerings within the community.
  • Coordinate the registration process and maintain customer and employee information in center systems.
  • Responsible for communications to families, including billing and newsletters.
  • Plan and manage the budget for parent pleasers.

Qualifications
  • 3+ years of experience in business management, with cross-industry experience welcome.
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing setting.
  • Ability to leverage data to understand the business and make decisions.
  • Bachelor's degree preferred.
  • Knowledge of state licensing rules is a plus.
  • Knowledge in early childhood is preferred.


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