Liquid Handling Applications Specialist

2 weeks ago


Springfield, Illinois, United States Tecan Full time

The Applications Scientist serves as the pivotal sales and application expert responsible for delivering Liquid Handling platform-based solutions. This role acts as a vital technical resource, supporting the sales team in achieving successful outcomes. The application solutions integrate software, scripts, hardware, and biological components tailored to specific applications, often involving collaboration with various Business Units and third-party vendors.

Key Responsibilities

  • Develop expertise in the Liquid Handling automation sector, providing specialized application knowledge to enhance customer trust throughout the sales process.
  • Guide sales representatives to prioritize customer applications over product features through effective coaching and educational initiatives.
  • Gather and share insights on trending applications as reported by customers.
  • Oversee all facets of the application sales process, from pre-sale support—including application analysis and solution design—to installation and advanced post-sale assistance.
  • Maintain a current database of local Liquid Handling platform clients for sales team reference.
  • Deliver application training and support to service team members.
  • Collaborate with Liquid Handling applications and product management to ensure seamless communication between the field and product management.
  • Participate in marketing and sales meetings as necessary.
  • Collect and distribute competitive and market intelligence to the sales force and relevant departments.
  • Engage in marketing initiatives, including event planning, collaboration decisions, and material reviews.
  • Ensure accurate and timely data entry into CRM systems as required.
  • Willingness to travel frequently, often on short notice.
  • Adhere to company travel and expense policies.
  • Complete assigned tasks efficiently and adapt positively to change.
  • Support the Quality System and Policy by following established procedures and maintaining records in compliance with regulatory standards.
  • Comply with local safety protocols and regulations, reporting any safety issues promptly.

Qualifications

  • Strong communication skills to effectively understand and address the needs of clients.
  • Excellent organizational abilities.
  • Capability to conceptualize and articulate ideas clearly.
  • Proficient written and verbal communication skills.
  • A collaborative team player who listens well and contributes positively to the management team.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • High commitment and initiative to drive results.
  • Desire to stay informed about scientific advancements and emerging technologies.
  • Willingness to travel both regionally and internationally, approximately 30% of the time.
  • This role provides support to clients across the Midwest region.

Experience Required

  • Bachelor's degree in Biomedical Engineering, Computer Science, Biology, or a related field.
  • A minimum of 2 years of relevant experience in liquid handling and automation within academic or industry settings, including experience in writing automation applications.
  • Familiarity with VBScript, VBA, and .NET programming.
  • Experience with various molecular biology techniques such as NGS sample preparation, nucleic acid purification, quantification, and PCR/qPCR setup.
  • Proven experience with automated instrumentation.
  • Demonstrated ability to collaborate effectively with clients and internal teams.
  • Practical knowledge of Windows applications.


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