Customer Insights Analyst

3 weeks ago

Snowflake, Arizona, United States Neiman Marcus Full time

Company Overview
Neiman Marcus Group comprises four prestigious luxury retailers, including Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. With a legacy spanning over a century, we have consistently redefined the luxury shopping experience, providing an exquisite selection of fashion, accessories, jewelry, beauty products, and home decor.

Commitment to Diversity
We uphold a strong commitment to equal employment opportunities, ensuring a workplace free from discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by law.

Role Overview
The position of Analyst, Customer Analytics is designed to deliver data-driven insights into customer behaviors, facilitating informed decision-making processes. This role will focus on analyzing intricate data relationships and developing actionable insights that enhance revenue and customer engagement.

Key Responsibilities
- Conduct in-depth diagnostic analyses on customer attributes and behaviors across both online and offline channels to generate valuable insights.
- Aggregate, manipulate, and transform data from diverse sources to create a holistic view of customer interactions.
- Formulate analytical strategies to address business inquiries, demonstrating ingenuity in data acquisition and cleansing when necessary.
- Collaborate with internal and external partners to integrate behavioral analytics into strategic decision-making.
- Clearly articulate insights derived from complex data analyses through effective communication, both verbal and written.
- Create compelling visual representations of analytical findings and succinct summaries of methodologies that resonate with stakeholders.
- Develop and implement various analytical frameworks and segmentation strategies aimed at boosting revenue and profitability.
- Provide analytical support to IT for the integration of insights into automated business processes.

Qualifications
- Bachelor’s degree in a quantitative field (Statistics, Applied Mathematics, Marketing, etc.) or equivalent practical experience.
- A Master’s degree is advantageous.
- 1-2+ years of experience in Customer Insights, Market Research, or Business Analysis.
- Extensive experience in analyzing customer attributes and behavioral data (transactional, web interaction, marketing channel engagement).
- Proficiency in SQL is essential; familiarity with Python is a plus.
- Experience with analytical tools such as Tableau, Snowflake, and Adobe Analytics is beneficial.
- Knowledge of customer segmentation models and lifetime value constructs is a plus.

Benefits
We offer a comprehensive benefits package to our valued associates, including:
- Disability Benefits
- Paid Parental Leave and Family Leave
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- Employee Discounts
- Opportunities for Personal and Professional Development.

As a leading multi-brand luxury retailer in the U.S., we pride ourselves on delivering exceptional products and intelligent services, driven by our commitment to data and technology. Our culture fosters collaboration and innovation, ensuring that our associates can provide a personalized luxury experience across all channels.

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