Customer Analytics Specialist

Company Overview
Neiman Marcus Group comprises four prestigious luxury retailers, including Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. With a legacy spanning over a century, we have consistently redefined the luxury shopping experience, providing an exquisite selection of fashion, accessories, jewelry, beauty products, and home decor.

Commitment to Diversity
We uphold a strong commitment to equal employment opportunities, embracing diversity in all forms. Our policies prohibit discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by law.

Role Overview
The Customer Analytics Analyst will leverage data-driven insights to analyze customer behavior, aiding in strategic decision-making. This role is pivotal in understanding intricate data relationships and generating actionable insights that enhance revenue and customer engagement.

Key Responsibilities
- Conduct thorough diagnostic analyses on customer attributes and behaviors across online and offline channels to deliver high-quality insights that inform business strategies.
- Extract, manipulate, and synthesize data from various sources to create a holistic view of customer interactions across all selling and marketing platforms.
- Develop robust analytical frameworks to address business inquiries, showcasing ingenuity in data acquisition and cleansing when faced with incomplete information.
- Collaborate with internal and external stakeholders to integrate behavioral analytics into the decision-making process.
- Articulate complex data insights clearly through effective verbal and written communication.
- Create compelling visual representations of analytical findings and succinct summaries of methodologies that resonate with stakeholders.
- Design and implement various analytical constructs and segmentation strategies aimed at boosting revenue and profitability.
- Provide analytical support, including code documentation and data transformations, to facilitate the integration of insights into automated business processes.
- Partner with business stakeholders to identify pertinent and value-driven business questions.

Qualifications
- Bachelor’s degree in a quantitative field (e.g., Statistics, Applied Mathematics, Marketing) or equivalent practical experience.
- A Master’s degree is advantageous.
- 1-2+ years of experience in Customer Insights, Market Research, or Business Analysis.
- Extensive experience in analyzing customer behavior and transaction data is essential.
- Proficiency in SQL is required; familiarity with Python is a plus.
- Experience with data visualization tools such as Tableau, Snowflake, and Adobe Analytics is preferred.
- Knowledge of customer segmentation models and lifetime value analysis is beneficial.

Benefits
We offer a comprehensive benefits package to our valued associates, which includes:
- Disability Benefits
- Paid Parental Leave and Family Leave
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- Core Discount of 30% for NMG Associates
- Opportunities for Personal and Professional Development.

As a leading multi-brand luxury retailer in the U.S., we are dedicated to delivering exceptional products and services through our commitment to data and technology. Our culture, driven by our people, fosters a collaborative environment that transforms individual talents into collective strength, ensuring extraordinary experiences for our customers.