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Senior Customer Success Consultant

2 months ago

Snowflake, Arizona, United States People Inc Full time

About People Inc: We are an innovative AI-driven foundational data platform dedicated to empowering our clients to achieve market success and growth. Our solutions are tailored to meet the unique needs of diverse teams, offering enhanced visibility into sales pipelines, actionable insights, and a unified source of truth for all sales activities. Our extensive dataset, which includes trillions of sales activities, millions of deals, and a vast network of business contacts, distinguishes us in the industry. Leading companies trust our enterprise-ready, patented AI technology.

Our Philosophy: At People Inc, we value the unique contributions of individuals and believe that creativity, resourcefulness, and critical thinking are essential for professional growth. Our team is a vibrant mix of creative thinkers and problem solvers, all committed to driving meaningful change and growth. We celebrate diverse career paths and are inspired by those who innovate processes.

Position Overview: We are seeking a Senior Customer Success Consultant who will play a pivotal role in the deployment and product launch for our key clients. This position requires a consultative approach to accelerate onboarding, reduce time to value, and enable our customers to transform their operations using our platform.

Key Responsibilities:

  • Define and enhance the initial customer experience post-sales, collaborating with sales and customer success managers to strategize and execute successful launches.
  • Deliver targeted training and enablement programs to sales and marketing leaders, ensuring rapid onboarding and minimizing ramp-up time.
  • Develop and nurture relationships with key customer advocates and executive stakeholders across various departments, including Sales, Marketing, Operations, and Customer Success.
  • Act as a trusted advisor, translating complex operational and AI technology concepts into accessible business language for customers and internal teams.
  • Foster strong collaboration with Engineering, Product, Sales, Marketing, and Customer Success teams to ensure seamless execution of customer commitments.
  • Build a network of customer advocates and collaborate with marketing to gather testimonials, references, and case studies.
  • Work closely with product and engineering teams to prioritize customer needs, drive enhancements, and contribute to the product roadmap.
  • Represent the People Inc brand positively and assist in attracting top talent to our team.

Qualifications:

  • 3 to 6 years of relevant experience in a similar role.
  • Experience in a SaaS environment is preferred.
  • Background in Sales or Revenue Operations, including process management such as forecasting and territory design, is advantageous.
  • Familiarity with Salesforce and other SaaS CRM and marketing technology platforms is a plus.
  • Experience in delivering consultative engagements is beneficial.
  • Ability to thrive in fast-paced environments and navigate ambiguity effectively.
  • Strong relationship-building skills across business and technical stakeholders.
  • Experience working with diverse organizations and managing multiple stakeholders.

Compensation: The estimated on-target earnings (OTE) range is $105,000 to $145,000, with additional opportunities for commissions, bonuses, equity, and benefits. Compensation is determined based on various factors, including skills, experience, and qualifications.

Join Us: If you are a dynamic team player and a creative thinker who enjoys solving complex challenges, we invite you to explore this opportunity with us at People Inc.