Restaurant Operations Manager

4 days ago


Troy, Michigan, United States htea cafe Full time
About Us

Red Crab Juicy Seafood is a vibrant and dynamic seafood restaurant specializing in high-quality food and exceptional service. Our full-service bar and welcoming environment create a great atmosphere for guests to enjoy.

We are seeking an experienced Front of House (FOH) Manager to lead our FOH operations, ensure every guest has an exceptional dining experience, and drive team performance.

Key Responsibilities:
  • Customer Service:
  • Ensure every guest has an exceptional dining experience.
  • Address customer feedback and resolve issues promptly and professionally.
  • Uphold Red Crab's hospitality standards, creating a welcoming environment for all.
  • Team Leadership:
  • Train, mentor, and manage FOH staff, including servers, hosts, and bartenders.
  • Create and manage staff schedules to ensure adequate coverage during all shifts.
  • Motivate and support the team to achieve individual and collective performance goals.
  • Operations Management:
  • Oversee daily FOH operations, ensuring efficiency and organization.
  • Maintain cleanliness, safety, and compliance with health regulations.
  • Work closely with the kitchen and bar teams to ensure smooth communication and service.
  • Manage inventory of FOH supplies, including linens, menus, and bar stock.
Requirements:
  • Experience: Minimum 2-3 years of FOH management experience in a full-service restaurant, preferably in seafood or a similar high-volume concept.
  • Skills: Strong leadership, communication, and organizational skills.
  • Knowledge: Familiarity with POS systems, bar operations, and health/safety regulations.
  • Personality: Positive, energetic, and customer-focused with a passion for hospitality.
  • Education: High school diploma or equivalent (college degree in hospitality management is a plus).


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