Patient Service Coordinator
5 days ago
ThedaCare is a healthcare system that is changing the face of care and well-being in our community. We are inspired to reinvent healthcare by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do.
Job SummaryThe Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience.
Key Responsibilities- Interact and communicate with internal and external customers to enhance the customer experience.
- Collect and enter demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
- Schedule patients following established policies and procedures to ensure accuracy.
- Proactively problem solve access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
- File, retrieve, or deliver patient information or records using current technology to facilitate timely patient care.
- Facilitate the flow of patient forms, patient letters, and data per department needs.
- Know and understand when to expedite, escalate, and redirect issues and situations to other resources/departments.
- Observe legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.
- High School diploma or GED preferred.
- Must be 18 years of age.
- Normally works in climate-controlled office environment.
- Frequent sitting with movement throughout office space.
- Occasional contact with aggressive and/or combative customers.
- Use of computers throughout the workday.
- Frequent use of keyboard with repetitive motion of hands, wrists, and fingers.
Variable days Monday-Friday, 3 10s. No weekends, no holidays.
Scheduled weekly hours: 30. Scheduled FTE: 0.75. Location: ThedaCare at Work - Gateway - Appleton, Wisconsin. Overtime Exempt: No.
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