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Patient Service Representative
2 months ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our administrative support staff, you will play a vital role in ensuring exceptional patient care and satisfaction.
Key Responsibilities- Coordinate communication between patients, family members, medical staff, providers, and administrative staff to ensure seamless care delivery.
- Direct patient inquiries or complaints to the appropriate parties, providing empathetic and professional support.
- Assist patients or callers with medical concerns, receiving and routing messages to the relevant staff.
- Obtain and confirm accurate demographic and insurance/coverage information to ensure efficient and effective care.
- Schedule and confirm patient appointments, ensuring timely and convenient access to medical services.
- Assist patients or callers with financial questions regarding policies, insurances, payments, or other financial needs.
- Attend meetings as required and adhere to the policies and procedures of Prevea Health.
- Experience in customer service, insurance, and/or healthcare settings is preferred.
- Proficient interpersonal, telephone, and computer skills are essential.
- Ability to work independently and as part of a team, with excellent communication and problem-solving skills.
- Knowledge of grammar, spelling, and punctuation to accurately type patient information and take messages.
- Ability to speak clearly, concisely, and professionally, with a strong focus on patient satisfaction.
This role requires sitting for long periods, working in an office environment, and occasional bending and stretching. Vision must be correctable to 20/30, and hearing must be in the normal range. The ability to adapt to continuous change and work with occasional stress is essential.
Prevea Health is an Equal Opportunity EmployerWe are committed to creating a diverse and inclusive work environment that values and respects all individuals. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
