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Service Coordinator

2 months ago

Appleton, Wisconsin, United States LSS of WI & UP MI Full time
Job Title: Service Coordinator

LSS of WI & Upper MI is seeking a Service Coordinator to serve our tenants in the Menasha, WI area. The role is based in Menasha and will require travel around the area to support the needs of residents in the community. The main office is located in Appleton, WI.

Job Summary:

The Service Coordinator will provide information and referrals to community connections to tenants following guidelines, as defined in the HUD Housing Handbook Section 202, who need supportive community services to maintain self-sufficiency.

Key Responsibilities:
  • Provide general informal case management, including intake, and referral services to all tenants needing such assistance when case management is not available.
  • Assess health, psychological, and social needs, and develop an individually tailored case plan for services and periodic reassessment of the tenant's situation.
  • Establish linkages with all agencies and service providers in the community, and set up a directory of providers for use by both project staff and tenants.
  • Refer and link tenants to service providers in the general community, including case management, personal assistance, homemaker, meals on wheels, transportation, counseling, occasional visiting nurse, preventative health screening/wellness, and legal advocacy.
  • Educate tenants on service availability, application procedures, client rights, and provide advocacy as appropriate.
  • Develop case plans in coordination with assessment services in the community, and monitor the ongoing provision of services from community agencies.
  • Set up volunteer support programs with service organizations in the community, and help other tenants build informal support networks with other residents, family, and friends.
  • Provide training to project tenants on the obligation of tenancy, and coordinate such training.
  • Present workshops or informative sessions to tenants on subjects of interest.
  • Demonstrate the ability to work with tenants, the agency, and the community in a positive manner, as well as the ability to work independently.
Perks:
  • Mileage reimbursement
  • Paid Time Off
  • LSS makes annual raises a priority for employees
  • Employee Assistance Program
  • Service Awards and Recognition
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Bachelor's degree in social work, sociology, psychology, or a related field, or an equivalent combination of education and/or experience is required, with at least 3 years' of related experience, including experience working with the older adult population.

Certificates, Licenses, Registrations:

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role.

Language Skills:

Ability to communicate both in verbal and written format, effectively and efficiently in the job. Ability to read, write, analyze, and interpret to complete all required intervention and goal process documentation by established timeframes.

Computer Skills/Technology:

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required online training.

Physical Demands/Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.