IT Support Specialist

3 weeks ago

Milford Massachusetts, United States Milton CAT Full time
About the Role

Milton CAT is seeking a highly motivated and detail-oriented IT Support Technician to join our dynamic team. As an IT Support Technician, you will play a critical role in providing technical assistance to our employees, ensuring seamless IT operations, and driving business growth.

Key Responsibilities
  • Technical Support: Provide timely and effective technical assistance to employees, resolving hardware and software issues, and guiding them through step-by-step solutions.
  • Hardware and Software Support: Offer support for PC hardware and software, printers, and the O365 Suite, ensuring employees have the necessary tools to perform their jobs efficiently.
  • Laptop Configuration: Configure laptops for new hires and laptop replacements, ensuring they are properly set up and ready for use.
  • Customer Meetings: Meet with employees in each department to learn about common technical issues, identify areas for improvement, and provide training to enhance their technical skills.
  • System Management: Learn how to use, manage, and maintain systems like Azure Active Directory, Microsoft Endpoint Manager, and ERP Systems, ensuring our IT infrastructure is secure and efficient.
  • Documentation: Create and maintain technical documentation for processes, issues, and solutions, ensuring that knowledge is shared and easily accessible.
  • Team Collaboration: Work closely with team members to resolve complex technical issues and improve internal processes, fostering a collaborative and supportive team environment.
  • Equipment Management: Manage IT equipment ordering and inventory, ensuring that our equipment is up-to-date and meets the needs of our employees.
  • Data Entry and Research: Perform data entry, research issues, and other tasks to support the IT Department Management Team, ensuring that our IT operations are running smoothly.
Requirements
  • Education: Associate's Degree required; Bachelor's Degree preferred.
  • Experience: 1-2 years' experience, with a willingness to train a recent graduate or someone looking to change careers and start in IT.
  • Skills: Excellent customer service skills, with the ability to communicate effectively; attention to detail and the ability to accurately document technical issues; proficiency in Office applications, such as Outlook, Word, Excel, and PowerPoint; and a strong understanding of troubleshooting skills with a desire for continual learning.
  • Physical Demands: Occasional travel within New England and Upstate New York may be required; must be able to lift 25-30 lbs. unassisted.
About Milton CAT

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

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