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Sales Support Specialist

2 months ago

Milford, Ohio, United States Melink Corporation Full time
Sales Support Specialist Job Description

Melink Corporation is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in supporting the sales growth of our Intelli-Hood Business Unit.

Key Responsibilities:
  • Provide exceptional customer service and support to internal and external customers.
  • Assist Business Development Managers in identifying prospects and qualifying leads for Melink's service offerings.
  • Manage and coordinate the full RFP process, collaborating with internal teams to develop and submit high-quality responses on time.
  • Input, update, and manage customer data in HubSpot CRM, ensuring accuracy and utilizing workflows for automation and reporting.
  • Own the order management process, from turning construction schedules and requests into sales orders.
  • Extract, analyze, and generate reports from SAP data, ensuring accuracy and collaborating with IT to optimize data retrieval.
  • Prioritize and manage multiple tasks from different new business customers and prepare written correspondence and make phone calls to internal and external customers.
  • Complete project management functions for new business opportunities, including contract review, new vendor setup, scheduling, and project close-out.
  • Oversee the accurate and timely transfer of documents between departments or external parties, addressing any discrepancies.
  • Review, process, and maintain contracts, ensuring compliance, tracking expirations, and coordinating with legal for revisions.
  • Process, file, and track rebate claims, verifying eligibility and ensuring timely submission to relevant organizations.
Requirements:
  • Bachelor's degree in Business Administration, Entrepreneurship, Communications, or Engineering/Industrial technologies.
  • Exceptional organizational skills to keep multiple tasks moving.
  • Have a keen eye for detail and the ability to follow up effectively.
  • A knack for multitasking and resolving conflicts calmly.
  • A high level of integrity and a commitment to top-quality work.
  • A strong work ethic and the ability to thrive in a team environment.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel) on Windows 10.
  • Experience with ERP systems (SAP a plus).
  • Ability to comprehend and interpret mechanical plans and construction documentation (with training).
  • Strong sales/customer service skills, including interpersonal skills, public speaking/presenting abilities, written and verbal communication skills, high emotional intelligence, and a positive attitude with a bent for service leadership.
Competencies:
  • Ownership: Takes personal responsibility for their work, commitments, actions, and the results that follow.
  • Customer Focus: Understands who their external and internal customers are and what they value. Meets and exceeds customer needs in a professional manner. Cultivates relationships that secure commitment and trust.
  • Communication: Communicates clearly, concisely, and candidly with people at all levels of the organization in a timely and professional manner; avoids vagueness, ambiguity, and mixed messages.
  • Continuous Improvement: Continuously seeks to improve individual work, proactively seeking and acting on feedback. Develops better, faster, or less expensive ways to do things. Invests in personal growth.
  • Resourcefulness: Takes initiative to solve problems and achieve goals using available resources creatively and efficiently.