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Logistics Operations Specialist

2 months ago

Chicago, Illinois, United States Deploy Solutions Group Full time

Position Overview

As a Logistics Operations Specialist, you will serve as the primary link between the carrier department and our clientele. Your responsibilities will include ensuring the effective coordination and execution of OTR freight movement across North America, adhering to our company’s service standards and fulfilling customer requirements. This role encompasses tracking and tracing shipments, providing timely updates to clients, scheduling deliveries, and nurturing relationships with both existing and prospective customers.

Key Responsibilities

  • Monitor and manage the flow of freight to ensure timely delivery.
  • Communicate effectively with customers regarding shipment status and updates.
  • Build and maintain strong relationships with clients and internal teams.
  • Collaborate with various departments, including carrier sales and customer service.
  • Ensure a high level of customer satisfaction through exceptional service.

Qualifications

  • Bachelor's Degree is highly preferred.
  • 1-3 years of experience in logistics or related fields such as customer service or operations.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with a focus on relationship building.
  • Proven ability to identify and resolve issues independently.
  • Detail-oriented with a commitment to accuracy in a fast-paced environment.
  • Self-motivated with a strong work ethic.
  • Ability to excel in a dynamic, start-up atmosphere.
  • Team-oriented with the capability to achieve individual goals.
  • Bilingual in English and Spanish is preferred.

What We Provide

  • Competitive salary with a performance-based bonus structure.
  • Comprehensive health benefits and 401k matching.
  • A vibrant and friendly workplace culture.
  • Opportunities for professional growth and development.
  • Casual dress environment.
  • Open communication policy with leadership.

About Deploy Solutions Group

Deploy Solutions Group was established by industry veterans in Chicago, aiming to enhance customer experiences through personalized service. Specializing in the transportation of fresh produce, we have implemented detailed processes and proprietary tools to guarantee timely deliveries and exceptional service. We seek organized, quick-learning, and effective multitaskers who are eager to develop their careers in a fast-growing start-up environment.

Team Dynamics

The Operations team plays a vital role in delivering value to our customers. We believe that exceptional service is the cornerstone of our business and sets us apart from competitors. We are looking for individuals who share our commitment to success through diligence and results. Our team culture emphasizes collaboration, enjoyment, and a focus on achieving outcomes.

Deploy Solutions Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.