Global Aftersales Programs Manager

2 weeks ago

Renton, Washington, United States PACCAR Full time
About PACCAR

PACCAR, Inc. is a Fortune 500 company with a rich history dating back to 1905. As a global leader in the commercial vehicle, financial, and customer service fields, we strive to deliver high-quality products and services to our customers.

The Role

We are seeking an experienced and highly motivated Manager of Aftersales Systems and Programs to join our team. As the Manager, you will be responsible for managing the Global Aftersales IT Roadmap and ensuring organizational alignment. You will collaborate with business teams across PACCAR Inc. to develop and implement effective IT strategies that support our aftersales operations.

Key Responsibilities
  • Manage the Global Aftersales IT Roadmap and ensure organizational alignment with company objectives.
  • Collaborate with business teams to develop and implement effective IT strategies that support aftersales operations.
  • Build and maintain strong relationships with dealers and fleets to understand their IT needs and align them with the company's IT initiatives.
  • Benchmark industry solutions and best practices to identify opportunities for improvement and innovation within the aftersales IT function.
  • Lead the definition of new programs for aftersales, considering business requirements, technology trends, and customer needs.
  • Oversee the IT responsibility for programs in flight for aftersales, ensuring successful implementation and adherence to project timelines and budgets.
  • Collaborate with cross-functional teams to deliver high-quality IT solutions.
  • Stay informed about emerging technologies and industry trends related to aftersales IT, and provide recommendations for continuous improvement and optimization.
Requirements
  • 5 or more years of experience in IT leadership roles, preferably in the automotive or manufacturing industry.
  • Strong knowledge of aftersales operations, including dealer and fleet management systems.
  • Proven track record of successfully managing technology projects and programs, from initiation to implementation.
  • Strong agile software development experience, including hands-on leadership on agile development teams.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.
  • Strong analytical and problem-solving abilities, with a strategic mindset.
  • Demonstrated ability to build and maintain strong relationships with internal and external partners.
  • Knowledge of industry best practices and emerging technologies related to aftersales IT.
  • Ability to adapt to changing business needs and work in a fast-paced environment.
PACCAR Benefits

As a U.S. PACCAR employee, you have a full range of benefit options, including:

  • 401k with up to a 5% company match.
  • Fully funded pension plan that provides monthly benefits after retirement.
  • Comprehensive paid time off, including minimum of 10 paid vacation days, 12 paid holidays, and sick time.
  • Tuition reimbursement for continued education.
  • Medical, dental, and vision plans for you and your family.
  • Flexible spending accounts (FSA) and health savings account (HSA).
  • Paid short-and long-term disability programs.
  • Life and accidental death and dismemberment insurance.
  • EAP services, including wellness plans, estate planning, financial counseling, and more.
Diversity & Inclusion

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement. We promote Diversity and Inclusion through mentorship, events, celebrations, and affinity groups.

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