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Customer Service Advocate for Food Delivery

1 month ago

San Francisco, California, United States Swoon Full time
Unlock a Rewarding Career in Customer Service

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

About the Role:

  • Deliver exceptional customer experiences through timely and effective issue resolution.
  • Build strong relationships with delivery drivers, ensuring seamless communication and coordination.
  • Utilize problem-solving skills to address complex issues with empathy and professionalism.
  • Collaborate with cross-functional teams to drive process improvements and exceed service level agreements.
  • Analyze trends and provide actionable insights to enhance customer satisfaction and loyalty.
  • Develop in-depth knowledge of our products, systems, and tools to provide expert support.
  • Serve as the primary point of contact for customers, providing solutions and ensuring outstanding service experiences.
  • Partner with a dynamic team committed to delivering world-class customer service for a leading technology platform.

About Our Company:

  • We're a major player in the food delivery industry, renowned for our extensive network of restaurant partnerships, offering a diverse range of cuisines and dining options.
  • Our commitment to convenience, quality, and competitive pricing has earned us a reputation as a trusted leader in the market.
  • We also offer grocery delivery services, strategic partnerships with convenience stores, and more.

What We're Looking For:

  • 2+ years of experience in fast-paced customer service roles, preferably in technology, hospitality, or grocery/convenience industries.
  • Highly motivated and able to work independently with minimal supervision.
  • Strong problem-solving skills and ability to handle unstructured challenges with ease.
  • Fluent English communication skills, including above-average typing speed (40 WPM) and technical fluency.
  • Effective written communication skills, with adaptability to match our company brand tone.
  • Proficiency in Google Sheets and other relevant technological tools.
  • Conversational proficiency in Spanish is a plus.

Preferred Qualifications:

  • Familiarity with G-Suite, Slack, Atlassian, and Salesforce.
  • Previous experience in grocery and convenience delivery is a significant asset.

Compensation and Benefits:

  • A competitive salary of $20 per hour.
  • A contract until the end of January 2025, with W2 employment only.
  • The opportunity to work fully remotely from anywhere in the world.