Service Department Liaison Manager

3 weeks ago


Houston, Texas, United States Briggs Equipment Full time
Job Description:

We are seeking a Service Department Liaison Manager to serve as the key link between service team members and customers. The ideal candidate will provide day-to-day oversight, direction, interaction, and support to the Service Department within their assigned location.

Responsibilities:
  • Manage and assign tasks to technicians for service calls based on their technical certification levels and skillsets.
  • Communicate effectively with external customers to update them on scheduling, service completions, quotations, or delays.
  • Monitor the productivity of technicians using business system tools provided.
Requirements:
  • A high school diploma is required.
  • A technical school or college degree is preferred.
  • At least 5 years of experience in customer service, operations, or similar fields is preferred.
  • Prior experience in processing service orders, invoices, purchase orders, budget expense tracking, and payroll preparation is preferred.
Benefits:
  • 401(k)
  • Educational Assistance
  • Employee Assistance Program (EAP)
  • Employee Stock Ownership Program (ESOP)
  • Hands On and Virtual Training
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
Estimated Salary:

$70,000 - $90,000 per year

Working Conditions:

This role requires prolonged sitting; ability to lift up to 40 pounds; normal working conditions for an office environment.



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