Auto Service Advisor

4 weeks ago


Houston, Texas, United States PrideStaff Full time
Job Summary:

As a Service Advisor - Automotive Sales and Service, you will be responsible for providing exceptional customer service and sales support to our clients. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Prospect and develop new client accounts through cold calls, canvassing, and leveraging your territory and network.
  • Negotiate pricing levels according to company directions to encourage business dealings.
  • Achieve annual sales and gross profit for assigned accounts.
  • Assist in the collection of past-due accounts to ensure timely payments.
  • Monitor and analyze competitor's price lists and products, making recommendations for inclusion in our product line.
  • Initiate and process requests for repair services, advising customers on necessary maintenance and repairs.
  • Prepare repair orders, write descriptions of problems, and explain work performed and charges to customers.
  • Manage customer complaints in a professional manner and determine causes of operating errors.
  • Determine specialized product needs and services by collaborating directly with customers.
  • Suggest add-on sales to increase average transactions and keep customers apprised of work progress.
  • Keep current on new products and product updates and perform other duties as assigned by management.

Requirements:
  • Must be able to manage customer complaints in a professional manner.
  • Must be able to determine causes of operating errors and decide what to do about it.
  • Must follow all company safety policies and procedures.

Compensation:

Up to $22.00 per hour.
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