Patient Access Representative
5 days ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Access Representative, you'll play a vital role in ensuring that patients receive the care they need, while also driving revenue and minimizing bad debt.
Key Responsibilities:- Verify healthcare coverage and benefits for applicable services, working with patients, providers, and payers to ensure accurate information and needs are met in advance of service.
- Collect and update patient demographic and insurance information, making changes as necessary to ensure accuracy with insurance benefits, referrals, and authorizations.
- Verify precertification / authorizations for scheduled services utilizing internet sites, payer contacts, and software as appropriate.
- Assess coverage and benefits, and accurately determine patient responsibility as applicable.
- Identify self-pay patients and share information with financial counseling for assistance with patient financial obligation and options.
- High School Diploma / GED (or higher)
- 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role, or call center environment
- Intermediate level of proficiency with Microsoft Office products
- Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
- Prior experience working an overnight schedule
- 1+ years of Patient Access experience in a hospital OR medical setting
- Understanding of medical terminology
- Working knowledge of insurance policies, procedures, and patient care settings
We offer a competitive compensation package, including a $3,000 sign-on bonus for external candidates. If you're passionate about delivering exceptional patient care and driving business results, we encourage you to apply for this exciting opportunity.
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