Senior Client Liaison

3 weeks ago

Plano, Texas, United States Tyler Technologies Full time
About the Role
The Executive Account Manager will play a key role in fostering strong relationships with executive-level clients at Tyler Technologies. This position requires excellent communication and interpersonal skills, as well as the ability to provide strategic advice and recommendations to clients.

Responsibilities:
  • Develop and maintain an excellent relationship with assigned clients at the highest levels.
  • Collaborate with Product Owners/Managers, Regional Sales Directors, and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
  • Assess client's electronic maturity using available tools and develop client-specific roadmaps that include new products, services, and improved configuration to reduce software consumption gaps.
  • Assist assigned clients in developing funding and rollout plans to achieve roadmap goals.
  • Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
  • Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
  • Serve as point of contact for executive-level client escalations.
  • Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
  • Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
  • Consult with clients on business processes and software modifications.
  • Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
  • 20-40% travel required.

Qualifications:
  • BS/BA degree in a related field or equivalent experience is desired.
  • Minimum 3 years' experience in account management is preferred.
  • Ten or more years' experience in managing client relationships/software is required.
  • Prior management and leadership experience is preferred.
  • Software life cycle knowledge is required.
  • Excellent planning, organizational skills, and ability to follow-through until process are completed.
  • Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills.
  • Strong decision-making and problem-solving skills.
  • Strong analytical ability, particularly in a technical environment.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Project.
  • Exceptional conflict management, interpersonal, and negotiating skills.
  • Working knowledge of Tyler products is required.
  • Strategic planner with excellent organizational skills and ability to follow-through until process is completed.

Salary Range:$85,000 - $110,000 per year, depending on experience.

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