Customer Service Specialist
3 days ago
Description: We are seeking a skilled Customer Service Specialist to join our team at Qualified Staffing. As a key member of our customer-facing staff, you will be responsible for engaging with clients via phone, email, or chat to provide assistance and resolve their queries promptly and efficiently.
About the Role:
- Providing exceptional customer service through multiple communication channels.
- Identifying and resolving customer issues in a timely and professional manner.
- Maintaining thorough product knowledge to offer accurate and relevant information to customers.
- Documenting customer interactions and details of inquiries, complaints, and comments for future reference.
- Collaborating with other departments to ensure seamless customer experiences.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience in customer service or a related field is an asset.
- Excellent verbal and written communication skills.
- Strong analytical skills to assess situations and offer solutions.
- Familiarity with customer service software and Microsoft Office Suite.
Estimated Salary: $16-$20 per hour based on location and experience.
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