Customer Service Specialist

3 days ago


Appleton, Wisconsin, United States Qualified Staffing Full time
Job Title: Customer Service Specialist

Description: We are seeking a skilled Customer Service Specialist to join our team at Qualified Staffing. As a key member of our customer-facing staff, you will be responsible for engaging with clients via phone, email, or chat to provide assistance and resolve their queries promptly and efficiently.

About the Role:
  • Providing exceptional customer service through multiple communication channels.
  • Identifying and resolving customer issues in a timely and professional manner.
  • Maintaining thorough product knowledge to offer accurate and relevant information to customers.
  • Documenting customer interactions and details of inquiries, complaints, and comments for future reference.
  • Collaborating with other departments to ensure seamless customer experiences.

Requirements:
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Previous experience in customer service or a related field is an asset.
  • Excellent verbal and written communication skills.
  • Strong analytical skills to assess situations and offer solutions.
  • Familiarity with customer service software and Microsoft Office Suite.

Estimated Salary: $16-$20 per hour based on location and experience.

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