Customer Service Operations Specialist

1 week ago


Appleton, Wisconsin, United States Trillium Staffing Full time

Trillium Staffing is seeking a highly skilled Customer Service Operations Specialist to join our team in the Appleton area.

This full-time direct hire opportunity requires strong customer service and communication skills, as well as previous manufacturing industry experience.

The ideal candidate will have an Associate's Degree or 2-4+ years of related working experience in a similar role, with proficiency in MS Office (Outlook, Word, Excel).

About the Role:

  • Providing exceptional customer service by working directly with customers on new orders, estimating projects, quoting, order tracking, invoicing, managing inventory levels, and job costing.
  • Completing finished work orders in the system.
  • Working with internal teams to fulfill client needs and requests.
  • Tracking work order progress throughout the production process.
  • Ensuring all orders are completed per their request due date.

Key Requirements:

  • Associate's Degree or 2-4+ years related working experience in a similar role.
  • Strong customer service and communication skills.
  • Previous manufacturing industry experience.
  • Strong data entry skills and attention to detail.
  • MS Office experience (Outlook, Word, Excel).

We offer a stable and supportive work environment, Monday - Friday, 7:30am - 4:30pm. The estimated salary for this position is $60,000 - $70,000, based on experience level.



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