Business Banking Associate

3 days ago


Appleton, Wisconsin, United States Nicolet National Bank Full time

Nicolet National Bank values our community and strives to provide exceptional customer service.

As a Business Banking Associate - Customer Service Specialist, you will interact with customers to complete transactions, resolve problems and cross-sell Nicolet products and services. Promote business for Nicolet by maintaining a high level of customer service and referring customers to appropriate staff where necessary. This is a part-time position, seeking someone who can work around 25-29 hours per week, Monday through Saturday.

The role involves:

  • Attracting and retaining customer relationships by extending a courteous greeting and providing accurate and timely customer service which includes, but is not limited to, cashing checks, accepting deposits, withdrawals, handling loan payments, dispensing cashier's checks and bonds, paying savings withdrawals within established guidelines to ensure customer satisfaction.
  • Organizing, balancing, and proofing cash daily to maintain accurate transactions processed. Identifying payees and verifying signatures and endorsements.
  • Staying current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
  • Answering customer telephone inquiries and providing information in accordance with Nicolet policies.
  • Assisting with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, etc.
  • Promoting Nicolet products and services by identifying customer needs and suggesting appropriate products to increase customer account relationships. Recommending corrective services to resolve customer complaints.
  • Floats between multiple branches.
  • Upholding Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
  • Ability to understand the value of diversity within the workplace and working successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned.

We offer an estimated annual salary of approximately $45,000-$60,000 based on experience and location.

To be eligible for this position, you must have:

  • A High School diploma or equivalent.
  • 1+ years of cash handling experience.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.



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