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Patient Navigator

2 months ago

Baton Rouge, Louisiana, United States Ochsner Health Full time
About the Role

We are seeking a highly skilled Patient Navigator to join our team at Ochsner Health. As a Patient Navigator, you will play a critical role in ensuring that patients receive timely and accurate scheduling for their appointments.

Key Responsibilities
  • Complete all appointment scheduling, cancellation, and confirmation requests within scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date, and location.
  • Accurately complete basic registration, demographic, and insurance information to ensure timely and accurate payment for services while scheduling appointments.
  • Schedule patient appointments system-wide for providers, including specialty and ancillary services, providing proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
  • Address patients' emergency/urgent needs utilizing and adhering to the company's Telephone Receptionist Emergency/Suicide Protocol.
  • Process messages from sources including voice, live chats, patient portals, and texts related to patient and physician requests such as appointments, referrals, prescriptions, and complaints.
Requirements
  • High school diploma or equivalent required; associate degree in a related field preferred.
  • One year of experience in healthcare, customer service, or a related field required; experience in EPIC or other electronic medical records preferred.
  • Effective verbal and written communication skills, with the ability to present information clearly and professionally to diverse audiences.
  • Proficiency with advanced Windows-style applications, various software packages specific to the role, and keyboard skills.
  • Interpersonal skills to establish and maintain friendly and cooperative work relationships.
  • Ability to adapt to regional or system changes, prioritize, organize, and coordinate multiple work assignments in a fast-paced environment.
  • Excellent customer relation skills and ability to maintain a professional demeanor.
  • Ability to work collaboratively with other departments and functional areas.
  • Able to multi-task, demonstrate critical thinking skills, and have transportation to travel to designated organizational facilities as needed.
  • Knowledge of medical terminology.
What We Offer

Ochsner Health is committed to providing a work environment that is free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.