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Member Service Representative

2 months ago

Arlington, Virginia, United States Navy Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.

Key Responsibilities
  • Analyze and resolve problems and discrepancies related to member accounts and loans
  • Assist members with submitting loan and credit card applications
  • Counsel members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform-banking functions
  • Understand and comply with federal and other regulations relating to financial products and services
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills
Preferred Qualifications
  • Experience in member/customer service preferably in a call center, retail banking, or financial institution
  • Experience in working in a credit union environment
Work Environment

This position requires working in a fast-paced environment with a high level of customer interaction. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

What We Offer

Navy Federal Credit Union offers a competitive salary range of $21.50 hourly to $25.00 hourly, as well as a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

We are an equal opportunity employer and value diversity in the workplace. We take affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

We are committed to providing a safe and healthy work environment for all employees. As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.