Operational Excellence Leader
2 days ago
Ambitious professionals seeking a challenging role that makes a meaningful impact will find this Director of Operations position at Bhired an exciting opportunity. Reporting directly to the leadership team, you will be responsible for optimizing the functional capabilities of all departments, driving business efficiency, and enhancing client satisfaction.
Key Responsibilities:- Departmental Oversight: Directly manage all agency departments, including Billing, HR, Coordinators, Intake, HHA Onboarding, Management, Office Supplies, and Reception, ensuring seamless day-to-day operations.
- Cross-Location Coordination: Collaborate with teams across multiple office locations, ensuring cohesive operations, streamlined processes, and consistent delivery of high-quality services.
- System Implementation: Develop and oversee operational systems that enhance process efficiency, accountability, and workflow, leveraging technology to drive innovation and growth.
- Team Leadership: Provide guidance and support to department heads, helping them set and achieve service goals, develop staff training plans, and foster a culture of continuous improvement.
- Compliance and Quality Assurance: Uphold LHCSA standards and ensure regulatory compliance in all operational areas, maintaining the highest level of quality and integrity.
- Software Proficiency: Utilize HHAeXchange to optimize scheduling, timekeeping, and record management, providing ongoing training and support to staff.
- Resource Management: Oversee inventory, manage office supplies, and ensure all departments have the necessary resources to perform their duties effectively.
- Performance Monitoring: Regularly evaluate departmental performance, identify areas for improvement, and implement solutions to drive productivity and growth.
- Communication and Collaboration: Foster a culture of respect, empathy, and open communication among departments, effectively managing conflicts and promoting a positive work environment.
The estimated annual salary for this role is $150k - $200k/Year.
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Operational Excellence Manager
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