Operational Excellence Manager

1 week ago


Brooklyn, New York, United States The Learning Experience Full time

The Learning Experience is a leading provider of early education, and we are seeking an exceptional Operational Excellence Manager to join our team.

About the Role:

We are looking for a seasoned professional with experience in retail/store management to drive financial performance and productivity for all operational aspects of our center. The ideal candidate will have demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.

Responsibilities:

  • Drive business operations and people leadership to achieve exceptional results.
  • Analyze and reconcile monthly P&L statements, create action plans based on past performance and forecasted occupancy.
  • Hire outstanding talent and ensure the center is fully staffed with high-performing teachers.
  • Effectively manage labor, approve all final work schedules to ensure appropriate ratios are always intact.
  • Forecast future enrollment based on annual graduation.
  • Process payroll, ensuring the accuracy of timekeeping systems.
  • Manage center inventory, including office supplies, food, curriculum, staff recognition items, etc.
  • Manage all vendor relationships, organize facilities maintenance and technology support.
  • Ensure parent billings, account receivables, and collections are accurate and precise.
  • In partnership with the Center Director, conduct team meetings to communicate important information and set a direction.

CUSTOMER ENGAGEMENT:


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