Operational Excellence Manager
1 week ago
The Learning Experience is a leading provider of early education, and we are seeking an exceptional Operational Excellence Manager to join our team.
About the Role:
We are looking for a seasoned professional with experience in retail/store management to drive financial performance and productivity for all operational aspects of our center. The ideal candidate will have demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
Responsibilities:
- Drive business operations and people leadership to achieve exceptional results.
- Analyze and reconcile monthly P&L statements, create action plans based on past performance and forecasted occupancy.
- Hire outstanding talent and ensure the center is fully staffed with high-performing teachers.
- Effectively manage labor, approve all final work schedules to ensure appropriate ratios are always intact.
- Forecast future enrollment based on annual graduation.
- Process payroll, ensuring the accuracy of timekeeping systems.
- Manage center inventory, including office supplies, food, curriculum, staff recognition items, etc.
- Manage all vendor relationships, organize facilities maintenance and technology support.
- Ensure parent billings, account receivables, and collections are accurate and precise.
- In partnership with the Center Director, conduct team meetings to communicate important information and set a direction.
CUSTOMER ENGAGEMENT:
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