Executive Director of Operations

5 days ago


Powder Springs, Georgia, United States Scenthound Full time
About the Position:

The Scenter Manager is a vital role at Scenthound, requiring strong leadership, sales expertise, and exceptional customer service skills. This position demands:

  • Proven management experience
  • Customer service expertise in retail or restaurant settings
  • Physical stamina to lift up to 70 pounds and stand for extended periods
  • Reliable transportation
  • Ability to work in a smoke-free environment
Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team prioritizing dog wellness and safety
  • Provide leadership, guidance, and mentorship to Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to the team
  • Identify and address operational needs to maintain Scenter efficiency
  • Create an environment fostering teamwork, open communication, and Scenthound values
  • Manage client expectations and resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound's sanitary and cleaning practices
Essential Skills and Abilities:
  • Effective communication with team members and dog owners
  • Leadership, coaching, and mentorship
  • Recruiting, hiring, and building a high-performing team
  • Problem-solving and attention to detail
  • Time-management and scheduling
  • Computer and technology proficiency
  • Accountability and commitment to delivering high-quality services


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